It couldn’t be easier to return products to us for a refund or exchange. We have collaborated with our DHL to provide all of our customers in Europe with the best possible service to send an item back to us for a refund or exchange. A tracked & signed for European Economy Select service that is available for use by customers in Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia - priced at £21.95. To get started please read the returns instructions below using the details provided upon your Original Order and add this service your your basket
Tracked & Signed For 2-5 Days European Economy Select Returns service
Mail the parcel at your local DHL Office
Create your returns label and customs letter via our returns procedure & print off your label
Your return will be processed within 2 - 5 working days from sending
Pay using credit or debit card, Amazon Pay or via PayPal
RETURNS INSTRUCTIONS
Once you have all of the information to hand please follow these three easy steps in order to complete your Return
1) Complete a returns form - This can be found on the reverse side of you invoice.
2) Pay for your returns label - Pay for your returns label using your credit/ debit card or via PayPal by adding this service to your basket and processing your payment via the checkout
Once we have received your order we will then process your return using the details provided within your order confirmation and email you your returns label and customs letter which must be attached to the outside of your package*
3) Return your item - Print your returns label and customers letter, attach it the the front of your parcel using the instructions provided. Once completed drop your parcel off to your local DHL Office
Once your parcel has been dropped off your item will take 2-5 working days to get back to us. You can keep an eye on the status of your parcel by using the tracking number provided once your receive your returns label. Once we have received your item(s) back we will than process a refund or exchange as per your instruction given on the returns form
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We have a dedicated Helpdesk for all your questions regarding Delivery and Returns.
Orders placed on working days before 3PM GMT will be dispatched the same day. Orders placed after 3PM GMT or on weekends will be dispatched the following working day.
If your purchasing a Next Day Service on weekend order before 11am on Saturday (No Courier Service on Sunday & Bank Holidays)Parcels will reach on Monday as this is the next working day.
Spend £75 or more and get a Free Standard Delivery anywhere in the UK.
Spend £100 or more and get a Free Next Day Delivery anywhere in the UK - (Mon-Fri Only)
SpecialGuaranteed Next Day UK Service can be purchased for £7.95(Excludes Sundays)
International delivery is available to majority destinations around the world and when you spend £200 or £250 delivery is free , subject to terms and conditions.
For Full Information and any question you may have please click the Helpdesk Link Above.
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