It couldn’t be easier to return products to us for a refund or exchange. We have collaborated with our DHL to provide all of our customers in Europe with the best possible service to send an item back to us for a refund or exchange. A tracked & signed for European Economy Select service that is available for use by customers in Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia - priced at £21.95. To get started please read the returns instructions below using the details provided upon your Original Order and add this service your your basket
Once your parcel has been dropped off your item will take 2-5 working days to get back to us. You can keep an eye on the status of your parcel by using the tracking number provided once your receive your returns label. Once we have received your item(s) back we will than process a refund or exchange as per your instruction given on the returns form
Orders placed on working days before 3PM GMT will be dispatched the same day. Orders placed after 3PM GMT or on weekends will be dispatched the following working day.
For Full Information and any question you may have please click the Helpdesk Link Above.
Protx Security Statement
The protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.
The transfer of the less sensitive transaction details from our site to protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.