It couldn’t be easier to return products to us for a refund or exchange. We have collaborated with our DHL to provide all of our customers in Europe with the best possible service to send an item back to us for a refund or exchange. A tracked & signed for European Road service that is available for use by customers in Belgium, France, Germany, Ireland, Luxembourg, Monaco and the Channel Islands - priced at £16.95 - to get started please read the returns instructions below using the details provided upon your Original Order and add this service your your basket
STEP ONE: Complete returns form
Complete the returns form. This can be found on the reverse side of your invoice sheet within your delivery.
STEP TWO: Purchase your label
We have teamed up with DHL to ensure our customers have the best possible service and rates for a return or exchange with an express service
Alternatively, you can use a courier of your choice. (Please note we do not hold any responsibility for lost, damaged or delayed items. We are also unable to track these items on your behalf)
Purchase your DHL label here. Once purchased, please email us (firstname.lastname@example.org) quoting the items you are returning with the five digit code in brackets on your invoice form. Example (49839). Please then allow at least 24 hours for your purchased label to be emailed to you.