PLEASE NOTE THAT THE FOLLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED. THIS APPLIES TO:
PIERCED PRODUCTS
HOSIERY
SWIMWEAR
UNDERWEAR
COSMETIC PRODUCTS
SUNGLASSES
HEADPHONES
We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)
Sale items must be returned within 14 days.
DO NOT REMOVE ANY ORIGINAL SWING TAGS, LABELS OR DAMAGE THE PACKAGING AS THIS WILL VOID ANY RIGHTS TO REFUND OR EXCHANGE.
PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & Outside of the package "EXCHANGES" or "REFUND".
Any items of clothing returned with the smell of perfume or cologne will not be accepted.
Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your Dandy Fellow Account. We have the right to reduce prices or place items into promotional sale without any prior notice.
Returns will not be accepted on worn or misused goods. All original labels must be in tact. Any items we receive without authorisation form will be sent back at a cost to you.
Branch Address:
35-37 Uxbridge Road,
Shepherds Bush
London
W12 8LH
Tel: 0208 735 1801
UK Customers:
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £3.95
(Only applies to orders where Dandy Fellow initially offered and paid for a Delivery Service and offers it for Free with the condition that you are keeping your purchase.)
If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK. Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item(s) multiple times.
International Customers:
*Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. (UK orders will be charged at £3.95 and International orders will be charged at the cost of service as per delivery rate for relevant country)
We are sorry that we cannot offer free exchanges to destinations outside the UK.
We do not reimburse the cost of you returning the item to us.
However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.
