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Why have you not refunded the delivery charge?

Unfortunately we cannot return the original Postage & Packaging charges paid by you or by us if you require a refund, so all refunds are MINUS this amount. The postage charge is a separate service that is completed. We do not profit from postage and keep our prices realistic to what the couriers charge us.

UK Customers:

Some orders that qualify for a free delivery can only be extended to customers wishing to keep or exchange the product. In the case of a refund the free delivery becomes void and a postage and packaging charge at a standard £3.95 will be deducted before a refund is issued. 

International Customers:

*Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery.

(UK orders will be charged at £3.95 and International orders will be charged at the cost of service as stated below).