Exchanges & returns
Returns from the United Kingdom (Mainland)
How to Make a Return (Refunds)

Step 1: Complete the Returns Form
Fill in the returns form found on the reverse of your invoice.

Your Returns Reference Number is your web order number.
Returns without this information cannot be processed.

Step 2: Send Your Item Back
You may return your item using any courier of your choice, or purchase a DPD UK returns label via our returns portal.

Please note:

  • DPD insures items up to £100
  • DPD labels do not apply to overseas or exempt postcodes (including IV, BT, JE, GY)
  • For higher-value items, we recommend Royal Mail Special Delivery
  • We are not responsible for items lost, damaged, or delayed
  • We cannot track third-party courier returns

Return Address:
Stuarts London
Doman House
16 Doman Road
Yorktown Business Park
Camberley
GU15 3DF
United Kingdom

Northern Ireland – Returns Information

For returns from Northern Ireland, customers must use Royal Mail to send items back to us.

  • Return postage must be paid by the customer
  • We do not provide prepaid return labels for Northern Ireland
  • Customers must purchase a Royal Mail returns label themselves
  • We recommend using a tracked and signed service to ensure your parcel reaches us safely

We cannot accept responsibility for items that are lost, delayed, or damaged in transit.

Free UK & Northern Ireland Exchanges

We offer one free prepaid return label per order for UK exchanges only.

How to Make a Free Exchange
  1. Email sales@dandyfellow.com with your web order number, including the size and product you wish to exchange for.
    (If there is a price difference, we reserve the right to decline the exchange)
  2. Complete the exchange form on the reverse of your invoice
  3. Send the item back using the provided label

Please ensure:

  • Items are securely packaged
  • Do not use product packaging (e.g. shoe boxes) as outer packaging
    (returns may be rejected if damaged in transit)

Once received and inspected, we will confirm by email and process your exchange.

UK Return Label Pricing (DPD)

DPD UK Returns Service

  • Drop off at a DPD Drop Off Point
  • Create and print your label online
  • Pay by debit/credit card or PayPal

Price: £4.95

Important:


Lost or damaged parcels must be reported within 14 days of the tracking number being issued or the claim will be rejected.
This service includes £100 liability cover. For higher-value items, please use a fully insured courier.

Returns from the United States
How to Make a Return

Step 1: Complete the Returns Form
Fill out the returns form on the reverse of your invoice and include it in your parcel.

Step 2: Purchase a Return Label
We partner with DHL Express to offer a reliable US returns service.

  • Tracked express service
  • Includes customs paperwork and supporting documents

Alternatively, you may use a courier of your choice.

Important Customs Instructions
To avoid incorrect charges, clearly write on the outside of the parcel and all documentation:

  • RETURNED GOODS: GB MERCHANDISE FOR REFUND
    or
  • RETURNED GOODS: GB MERCHANDISE FOR EXCHANGE

Please ensure your courier completes paperwork correctly.

👉 Purchase your DHL return label here

Once purchased, email sales@dandyfellow.com quoting:

  • The items you are returning
  • Your six-digit order code (shown in brackets on your invoice, e.g. WEB749839)

Please allow up to 24 hours for your label to be emailed.

Step 3: Send Your Item Back

Return to:
Stuarts London
Doman House
16 Doman Road
Yorktown Business Park
Camberley
GU15 3DF
United Kingdom

DHL Express Returns (USA)
  • Drop off at a DHL Service Point
  • Print and attach return label and customs documents
  • Typical return time: 3–7 working days
  • Track using the DHL tracking number provided

Once received, your return will be processed according to the instructions on your returns form.

Returns for Rest of World

We do not currently offer a returns portal for customers outside the UK and USA. This is under review.

You may return your item using a courier of your choice. We strongly recommend selecting a tracked and signed service.

Important Customs Information (Rest of World)

To avoid incorrect customs or duty charges, clearly state the following on the outside of the parcel and all documentation:

For refunds:
"RETURNED GOODS: GB MERCHANDISE FOR REFUND"

For exchanges:
"RETURNED GOODS: GB MERCHANDISE FOR EXCHANGE"

Please ensure your courier correctly completes all paperwork.

Additional Notes (Rest of World)
  • Customers are responsible for return shipping costs
  • We cannot accept responsibility for items lost, delayed, or damaged
  • Any customs charges caused by incorrect paperwork remain the responsibility of the sender
  • Do not enter our customer service email address as the point of contact
Return Address (All International Returns)

Stuarts London
Doman House
16 Doman Road
Yorktown Business Park
Camberley
GU15 3DF
United Kingdom

Exchanges for International Customers

We offer exchanges on eligible items for all international customers (outside the UK).

Please note the following applies to all international exchanges:

  • Customers are responsible for the cost of returning items to us
  • We do not provide prepaid return labels
  • All returned items are inspected on arrival and exchanges are processed subject to availability
  • Customers are responsible for the cost of outbound shipping for the replacement item
    (shipping costs vary depending on destination)
  • All shipping costs are non-refundable
How to Exchange an Item
  1. Return the item using a tracked and signed service with appropriate insurance
    (we cannot accept liability for returns sent back to us)
  2. Include your completed invoice and clearly state the item you would like in exchange for
  3. Once received and approved, we will contact you via the email registered to your order to arrange payment for outbound shipping
  4. Your replacement item will be dispatched once postage has been paid
Exchange Conditions
  • Items must be unworn, unused, and in original packaging, with all tags attached
  • Exchanges are subject to stock availability
  • If the requested item is unavailable, a refund or store credit will be issued in accordance with our terms and conditions
Important Notes (International Exchanges)
  • We strongly recommend using a tracked and insured service
  • We do not accept responsibility for items lost or damaged in transit
  • International customers are responsible for any customs or duty charges incurred on returns
  • Do not enter our customer service email address as the point of contact on customs paperwork

To avoid incorrect customs or duty charges when your return arrives in the UK, please clearly write the following on the outside of the parcel and all documentation:

For refunds:
"RETURNED GOODS: GB MERCHANDISE FOR REFUND"

For exchanges:
"RETURNED GOODS: GB MERCHANDISE FOR EXCHANGE"

Please also inform your courier that the parcel contains returned UK goods, so paperwork is completed correctly.

Frequently asked questions
What happens if the item I want to exchange is out of stock?

If the size, colour, or item you want is no longer available, you can choose an alternative item from our website.

  • If the replacement item costs less, we’ll refund the difference to your original payment method.

If the replacement item costs more, our Customer Service team will contact you once we receive your return to arrange payment for the difference.
Are there any items that cannot be exchanged or returned?

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Underwear
  • Socks
  • Sunglasses
  • Skincare products
  • Gift sets
  • Dog toys
  • Shoe care products
  • Candles (if used)

We reserve the right to refuse returns that do not meet these conditions. If you are unsure whether your item qualifies, please contact our Customer Service team before returning your order.
Can I exchange an item outside the returns period?

Unfortunately, we cannot accept exchanges outside our standard returns timeframe:

  • Full-priced items: within 30 days of delivery
  • Sale items: within 14 days of delivery
Can I exchange an item if it has been worn or is missing its original packaging?

No. All items must be returned in a resalable condition to qualify for an exchange.

Returned items will be inspected by our Returns Team. Exchanges cannot be accepted if the item:

  • Has been worn or washed
  • Has any odours (e.g. perfume, aftershave, detergent)
  • Is missing original tags or packaging

If an item is returned in an unsaleable condition, it will be held until the customer covers the cost of return postage for the item to be sent back.
Can all items be exchanged?

Yes, all items are eligible for exchange. However:

  • Free returns labels are provided for orders of £50 or more
  • For orders under £50, customers are responsible for return postage costs